2023 Volunteer Education Review Choose the best answer for each question. Question Title * 1. In order to receive credit, please provide your name, email and phone number. Name Email Address Phone Number Question Title * 2. The University of Maryland Medical System's vision is to build upon its tradition of excellence in patient care and innovation, to be a national leader in the transformation of health care. True False Question Title * 3. The principles of our mission include compassionate, high quality care, commitment to community, health care transformation and discovery-based medicine. True False Question Title * 4. Patient and Family Centered Care is health care grounded in mutually beneficial partnerships among health care providers, patients and families. True False Question Title * 5. Patient experience and satisfaction is the responsibility of everyone. True False Question Title * 6. Keep noise to a minimum while in patient care areas. Noise can annoy patients and shows a lack of concern and consideration for others. True False Question Title * 7. Respond to complaints without blaming others or making excuses. Direct customers with concerns or complaints to the Charge Nurse or Guest Services Department. True False Question Title * 8. Dial 3333 on any hospital telephone to initiate an Emergency Code. Give the operator your name, location and the nature of the emergency. True False Question Title * 9. A “Code Silver” should be initiated anytime an unauthorized weapon is observed in our facility. True False Question Title * 10. A “Code Purple” is called when an urgent security response is required. True False Question Title * 11. A “Code Pink” is called for infant or child abduction. True False Question Title * 12. In the event of a fire, there are four steps that are critical and can be remembered by the acronym RACE. The acronym stands for: Rescue, Alarm, Contain, Extinguish or Evacuate. True False Question Title * 13. When using a fire extinguisher remember the word “PASS” which stands for: Pull the pin Aim the nozzle Squeeze the trigger Sweep from side to side All of the above Question Title * 14. Fire exits are never to be blocked with equipment, furniture, carts, etc. even if it is for just a minute. True False Question Title * 15. In the event of a bomb threat, keep the caller on the telephone, ask the caller where the bomb is located, and report the situation by dialing extension 3333. True False Question Title * 16. An “Interim Life Safety Measure” (ISLM) is instituted when there are disruptions to our fire and safety features. True False Question Title * 17. When entering or exiting a patient’s room, you must always cleanse in and cleanse out with UM UCH provided hand sanitizer or by hand washing even if there has been no physical contact with the patient. True False Question Title * 18. Infections that are associated with a hospital stay are called “Hospital Acquired Infections.” True False Question Title * 19. Infections are spread through the following means: Direct contact Indirect contact Droplets Airborne All of the above Question Title * 20. Standard precautions help prevent the occupation transmission of bloodborne disease. True False Question Title * 21. Under “Standard Precautions,” you are to consider all patients as potentially infectious. True False Question Title * 22. “Personal Protective Equipment” includes such items as: Gloves Masks Gowns Eye protection All of the above Question Title * 23. Gloves may be used for an entire shift before they are required to be changed. True False Question Title * 24. In the event of an occupational exposure to blood: Report the exposure to Occupational Health and your Supervisor Wash the area for three minutes Let it bleed freely All of the above Question Title * 25. Protecting health information is the responsibility of: Every team member Every volunteer Every physician All of the above Question Title * 26. HIPAA stands for the Health Insurance Portability and Accountability Act of 1996. True False Question Title * 27. The HIPAA law covers all printed, electronic and spoken information regarding a patient’s medical condition. True False Question Title * 28. PHI stands for “Protected Health Information” and includes spoken, electronic and written information. True False Question Title * 29. Under HIPAA, health information may be shared with care givers in order to provide the patient with care and treatment. True False Question Title * 30. Patients may elect to be listed as confidential in the “Hospital Patient Directory.” True False Question Title * 31. To report a compliance concern, you may speak with the nurse manager of your unit or escalate it to the Guest Services team at the hospital. True False Question Title * 32. Using good posture when you stand, sit and walk helps to maintain the natural “S” curve of your back. True False Question Title * 33. When lifting, what is done with the knees? Bend them Twist them Lock them None of the above Question Title * 34. Using proper body mechanics and moving techniques can keep your back healthy and prevent injuries. True False Question Title * 35. When lifting: Size up the load before lifting, keep your back straight and lift by bending and straightening at your knees and hips Keep the load close to your body If possible get help, or use a cart or a lifting device when moving an object When lifting a patient, get help to avoid injuring the patient or yourself All of the above Question Title * 36. Utilize the “twist and shout” method when lifting heavy object. True False Question Title * 37. When sitting, keep your feet resting on the floor with hips and knees bent at a 90 degree angle. True False Question Title * 38. Stress and poor diet can contribute to back problems, eating healthy and exercising regularly contribute to back health. True False Question Title * 39. When lifting, the load should be held away from the body. True False Question Title * 40. If you are standing or sitting for prolonged periods of time change position and or shift your weight every 10-15 minutes. True False Done
